I closed my account this afternoon. You gave me my $24.97, and thanked me and said good-bye. One might think that you would have some process or form that asked the question "Why are you leaving us?" - but you did not.
So, for the record. I opened up a "Totally Free Checking" account a bunch of years ago. That account started costing me $17.50 a month at some point in the past year. There was no announcement, no notification, and you made no attempt to slot me into another low cost account ($4.99 a month, free with a minimum balance or five monthly transactions). You just switched me.
In the process of being pissed off about the $17.50 fee, I found another bank with actual free checking, which coincidentally has branch offices that are more convenient to both my home and one of my workplaces.
I hope this clears things up.